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Miller & Smith Values Homeowner’s Feedback

Posted on October 26, 2023 by Miller and Smith Blog Team

The importance of reviews by Miller & Smith homeowners to us cannot be understated.

Since 1964, Miller & Smith has been building beautiful and innovative new-home communities in Virginia and Maryland.

We’ve championed luxurious living spaces for all our new homeowners, and this dedication to excellence has earned us over 400 design and construction awards.

We are very proud of each and every award our wonderful team has won over the years. There is another type of award, however, that may seem less flashy but is still just as important: positive homeowner reviews!

We highly value our homeowner reviews because they are testimonials from the people who hope to please the most: those who are actually living in our new homes!

Here’s a bit more about how we get reviews, what we learn from them, and how much they remind us why we’ve worked (and continue to work) so hard building nearly 20,000 homes in some of the DC metropolitan region’s most outstanding new-home communities.


Miller & Smith Trusts GuildQuality to Collect Homeowner Reviews

We use an unbiased third-party to collect our buyers’ experience feedback. This is incredibly important to remove as much influence as possible and gather the honest and unfiltered responses from our new homeowners. We want to know how our team is doing and how our customers are feeling. 

The company we use for our reviews is called GuildQuality, a leader in customer satisfaction surveying. GuildQuality is a game-changer for the home construction industry. As a reputable and reliable platform, it is specifically built for and trusted by quality-driven home builders, remodelers, and service providers.

And GuildQuality isn’t just any ordinary survey provider. For almost twenty years, they have been the go-to choice for over 15,000 industry professionals. GuildQuality champions their commitment to unbiased and transparent feedback, and it is what really sets them apart from other survey providers.

These impartial survey results lead us to a deeper understanding of our customers wants and needs, and how well our team serves them. It reminds us how much of a beneficial impact we are making in the lives of our new homeowners. And by sharing these reviews, it can help new homebuyers with their choice in selecting a Miller & Smith home as their forever home.


What Miller & Smith Customers Are Saying

Miller & Smith has been using GuildQuality’s review platform since 2016. In that time, we’ve been awarded “5 Consecutive Great Reviews” badges every year, except in 2019, when we were awarded a “10 Consecutive Great Reviews” badge.

These badges are fun, but it’s the shining reviews that mean the most to us. Each one is the culmination of a job well done by our entire team. And likewise, any reviews that don’t make the mark are opportunities for us to reflect, regroup, and ensure all our homeowners are getting the unparalleled attention and care we’re known for.

Here are some of our favorite reviews. We’ve picked these because they praise the experience, the service, and the construction of our new homeowners’ new homes. Also, these reviews reflect homes at various communities in which we build or have built in the last few years.

“It is great. Their customer service is great. The people were great first people to work with. I’m very satisfied.”
– Lisseth B., Stafford, VA (September 8, 2023)

“This was our first purchase in the US, so lack comparison, but friends and colleagues confirm this is a good builder.”
– Stephan H., Boyds, MD (May 29, 2023)

“From start to finish a wonderful experience with this exceptional builder.”
– Christine C., Woodbridge, VA (March 28, 2023)

“Great experience! We love our new home.”
– Boyds, MD (January 26, 2023)

“Absolutely, behind a great company the Three Ps are in operation: People, Purpose and Passion. The Miller & Smith team is absolutely excellent in what they do. In fact, in my experience, they made the house buying experience simple for me to understand and not be nervous at each step of the way. The team was always present when you needed them. This was true at all times!”
– Florence N., Chantilly, VA (August 9, 2022)

“Excellent customer service throughout the process”
– Keith H., Woodbridge, VA (November 6, 2021)

“A very pleasant experience and everything went as planned. I am happy with the purchase and highly recommend them to new buyers!”
– Charles K., Frederick, MD (August 6, 2020)

And we want our next great review to come from YOU! Take a look at our new homes in some of the best communities in the area, and then come for a visit and find your forever home. No matter the type of new home you’re searching for—including multi-gen homes, 55+ active adult homes, and quick delivery homes—Miller & Smith is ready to welcome you home.