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Meet Our Upper West Design Center Manager: Cynthia Kister

Posted on August 24, 2018 by Miller and Smith Blog Team

Ask Cynthia what makes a successful Design Center Manager and she’ll tell you it goes way beyond knowing color, texture, and composition. You also have to have an ear for design, which is to say an ability to listen, empathize and connect with people. In her own two words, it’s all about “serving and supporting” her homeowners, and putting in the work to understand their needs and desires on a deeper level. That’s how Cynthia takes her role to the Next Level at Upper West. Come on by and say hi.


Q: What gets you excited to come to work every day?
A: I feel very lucky because I definitely get to do the fun part of this business. Don’t get me wrong, helping people personalize their home and bring it to life with their selections and options, can be an emotional process. But when everything comes together it’s incredibly rewarding. People put a lot of faith in me to help steer them towards a vision that they will love. And that’s definitely what we’re going for here. Satisfaction is not enough. We want people to love their Miller & Smith home.
Q: What’s your best insider tip for enjoying One Loudoun?
A: I think people know we have a lot of great restaurants and shops, and the new Barnes & Noble and Starbucks are nice, but I like the little things that are truly geared towards locals like the farmers’ market. It’s a great place to bump into neighbors and mom-and-pop vendors from the area. Here at Upper West, we’re so lucky to front Central Park. I’m always amazed at how quickly you can get from the hustle and bustle of Downtown One Loudoun to a quiet bench in the park. It’s great.
Q: What’s your favorite design feature at Upper West?
A: Now this is a tough one because I really do believe these homes take architecture and design to another level in Loudoun County. It’s not one feature, it’s really Miller & Smith’s entire approach to home design. I love the mix of exposed-wood ceiling beams, steel-framed windows, and pale, wide-plank flooring. It’s layered and balanced, yet it creates a nice tension between rustic and modern that is really quite unique. The homes have an energy that you will definitely feel in yourself.
Visit Upper West One Loudoun today and tour 2 Next Level model homes just steps to Downtown One Loudoun. For more information, contact Mary Cochran at